Engagement Associate - Sydney
Core
Support post-sale customer experience, adoption, and long-term value realization for top law firms and corporations using Legora's AI-native legal workspace.
Role type
Engagement Associate (Customer Success/Adoption)
Builds
Client adoption programs and integrated workflows for legal teams
Domain
Legal Technology / SaaS
Deliverable
product features
Required skills
stakeholder management, change management, project management, client relationship building, data-informed approach
Preferred skills
SaaS experience, Legal Tech experience, regulated industry exposure
Responsibilities
Design tailored client adoption plans and change management approaches, execute adoption initiatives from rollout to broader usage, build and manage relationships with key client stakeholders, coordinate with cross-functional teams for client experience, gather client feedback to inform product improvements
Seniority
Mid-level, hands-on IC