Client Experience Specialist
Core
Retain at-risk real estate clients by handling difficult conversations, finding solutions, and preventing churn.
Role type
Senior IC client retention specialist
Builds
Retention strategies and client relationships for a SaaS real estate platform
Domain
Real estate technology / SaaS
Required skills
Client retention, objection handling, rapport building, project management, data analysis, strategic planning, active listening, cross-functional collaboration, prioritization, adaptability
Preferred skills
Real estate industry knowledge, web design or development experience, marketing experience
Technologies
CRM tools, reporting software, communication platforms
Responsibilities
Conduct retention calls with at-risk clients, analyze churn reasons, develop long-term retention strategies, ensure data quality on churn metrics, collaborate with product and sales teams, manage multiple client accounts simultaneously
Seniority
Mid-level, hands-on IC