Customer Success Manager
Core
Own a book of high-potential customers as a trusted advisor to drive transformational workflow improvements using AskElephant, focusing on onboarding, expansion, and renewal.
Role type
Senior Customer Success Manager (AI/SaaS)
Builds
Customer success outcomes, revenue growth, and workflow automation solutions for mid-market/enterprise clients
Domain
AI, SaaS, Workflow Automation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, commercial growth & upselling, onboarding & training leadership, prompt engineering & workflow optimization, API integration guidance, operational process building
Preferred skills
Startup environment adaptability, technical acumen in AI concepts, fluency in AI concepts like prompt tuning
Technologies
AskElephant, API integrations, prompt engineering tools
Responsibilities
Define customer success metrics and lead transformational workflow improvements, identify and close expansion opportunities, guide customers on best practices for workflows and integrations, build foundational CS processes and assets, collaborate with Product & Engineering to co-develop solutions
Seniority
Mid-Senior, hands-on IC with commercial ownership