IT Support Engineer
Core
First point of contact for IT team providing responsive Level 1–2.5 technical support across the business, troubleshooting and resolving IT issues, managing device deployments, patching, asset management, and application support.
Role type
Senior IT Support Engineer (Level 1-3)
Builds
Reliable and secure IT systems across the business
Domain
Aviation / Enterprise IT Infrastructure
Required skills
Windows and iOS device support, Microsoft 365 technologies, IT service management, device management platforms, Microsoft Exchange Online, Entra ID/Active Directory, DNS, DHCP, PowerShell, LAN/WAN troubleshooting, hardware/software diagnostics
Preferred skills
ITIL, CompTIA, Microsoft Azure, Microsoft 365 certifications
Technologies
Windows, iOS, Microsoft 365, Exchange Online, Entra ID, Azure AD, PowerShell, LAN, WAN
Responsibilities
Provide prompt and friendly level 1-3 technical & service desk support for all systems and equipment; Manage full onboarding and offboarding of user accounts and equipment lifecycle management; Administer and troubleshoot hybrid on-prem Exchange/O365 with Azure AD sync; Contribute to the design and automation of IT processes utilising a range of tools including PowerShell; Perform troubleshooting using different diagnostic techniques and assist with design and implementation of changes in a windows domain network, DHCP, DNS, Group Policy, and Active Directory; Resolve technical problems with local area networks (LAN), wide area networks (WAN) and other networking services; Redirect unresolved issues to the next level of support personnel within SLAs
Seniority
Senior, hands-on IC