Customer Service Agent
Core
Provide exceptional customer service to clients of accounting software solutions via phone, email, social media, or chat.
Role type
Customer Service Agent
Builds
Customer satisfaction and retention for SMB accounting software products
Domain
Accounting software / SMB services
Deliverable
client delivery
Required skills
Customer service, Communication, Problem-solving, Multitasking, Microsoft Office proficiency
Responsibilities
Respond to customer inquiries via phone, email, social media or chat; Resolve customer complaints and issues; Maintain accurate records of customer interactions; Collaborate with other departments; Identify and escalate priority issues; Continuously improve customer service skills and product knowledge