Reception Rooms Division Manager
Core
Strategic and day-to-day leadership of the rooms department (Front Office, Housekeeping, Reservations, Maintenance) to drive operational excellence, guest satisfaction, and financial performance.
Role type
Senior operational manager (hotel rooms division)
Builds
Guest experiences, operational efficiency, team performance, and revenue outcomes
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Hotel operations leadership, Front Office/Housekeeping/Reservations expertise, budget and labour management, PMS and revenue system proficiency, team coaching and development, stakeholder management, problem-solving
Preferred skills
Commercial acumen, data analysis for continuous improvement, hands-on leadership style
Responsibilities
Lead Front Office, Housekeeping, Reservations and Maintenance operations; Manage guest feedback and online reputation; Optimise room inventory, occupancy and revenue performance; Lead, coach and develop high-performing teams; Partner with the General Manager to deliver hotel objectives
Seniority
Senior, hands-on IC