Senior Implementation Specialist
Core
Lead high-complexity onboarding for enterprise-level restaurant groups, ensuring efficient platform adoption and long-term success.
Role type
Senior Implementation Specialist (Professional Services)
Builds
Cloud-based accounting and back-office operations platform for restaurants
Domain
Restaurant industry / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Project leadership, advanced solution configuration, complex workflow discovery, expert-level training delivery, cross-functional collaboration, process improvement, risk management
Preferred skills
Enterprise account management, multi-system integration expertise, mentorship
Technologies
Restaurant365 platform, various restaurant management systems
Responsibilities
Lead complex, enterprise-scale implementations from discovery to adoption; Conduct advanced discovery sessions to understand multi-location workflows; Deliver expert-level training to drive end-user adoption; Apply deep product expertise to advise on complex use cases and integrations; Mentor and coach junior Implementation Specialists; Collaborate cross-functionally to resolve issues and ensure delivery excellence; Contribute to continuous improvement by identifying process gaps; Proactively manage risk and develop mitigation strategies