Sr. Director, Business Applications
Core
Leads strategy, delivery, and continuous improvement of Caribou Coffee's application portfolio, including customer-facing digital platforms, point-of-sale systems, and enterprise business systems.
Role type
Sr. Director, Business Applications
Builds
Customer-facing digital platforms, POS systems, enterprise business systems, and integrations for corporate, field, and franchise operations.
Domain
QSR / Hospitality / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Enterprise application architecture, AI/ML implementation, SaaS/cloud platforms, API/integration patterns, IT governance, change management, vendor management, budget ownership, executive partnership, team leadership
Preferred skills
Consumer-facing industry experience (restaurant, retail, hospitality), Agile/DevOps frameworks, MBA
Technologies
SaaS, cloud platforms, API, POS, ERP, financial management, supply chain, HR systems
Responsibilities
Develop multi-year applications roadmap, oversee application ecosystem health, own applications portfolio budget, drive AI enablement and intelligent automation, lead application delivery and support, manage vendor relationships, lead and mentor a high-performing team
Seniority
Senior, hands-on IC leader with strategic oversight
