Principal Product Manager, Configuration Platform
Core
Drive the vision, strategy, and execution of Toast's configuration and change management platform, enabling safe management of critical business data (menus, pricing, taxes) at scale for restaurants and local businesses.
Role type
Principal Product Manager (Platform/Infrastructure)
Builds
A high-concurrency configuration platform powering live system updates, versioning, and deployment across the Toast ecosystem for SMB, multi-unit, and Enterprise customers.
Domain
SaaS / Restaurant Technology / Configuration Management
Deliverable
production ML models | product features | infrastructure
Required skills
Technical platform ownership, API and distributed architecture experience, data-driven decision making, roadmap alignment with OKRs, stakeholder influence without authority, AI tool adoption
Preferred skills
Experience with agentic workflows, leading development teams, customer empathy for hospitality sector
Technologies
APIs, distributed architecture, AI tools
Responsibilities
Own and evolve product strategy for configuration platform including validation, versioning, and rollback at scale; Build platform capabilities enabling other teams to develop and deploy features independently; Drive feature development from ideation through launch; Partner with customer-facing teams to gather insights and evangelize product value; Lead a development team by providing clear direction and fostering customer-centricity; Embrace and advocate for AI tools to accelerate product discovery and execution
Seniority
Principal, strategy & mentorship