Guest Service Agent
Core
Front of house reception team member delivering guest check-in/out, reservations, and concierge services at a boutique hotel.
Role type
Guest Service Agent (Front Desk)
Builds
Guest check-in/out processes, reservation management, and front desk operations for hotel guests.
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations, reservation administration, cash handling, front office operations, local knowledge, telephone etiquette, account reconciliation, payment processing.
Preferred skills
Hotel front office administrative knowledge, flexibility for varied shifts.
Responsibilities
Check guests in and out, assist with reservation enquiries, greet guests, handle guest enquiries and provide local information, answer telephone calls, set up guest accounts, reconcile cashier floats, document transactions, communicate with team members and other departments, maintain front desk cleanliness, collect payments and issue receipts.
Seniority
Entry-level to Junior