Client Services & Administration Assistant - Transcription
Core
First point of contact for transcription clients, managing enquiries, job updates, invoicing, and billing to ensure seamless customer experience.
Role type
Client Services & Administration Assistant
Builds
Transcription services workflow and client billing processes
Domain
Legal/Professional Services Administration
Deliverable
client delivery
Required skills
client communication, job coordination, invoicing, billing processing, record keeping, Microsoft Office (Outlook, Word, Excel), time management
Preferred skills
Pronto ERP experience, transcription industry knowledge, workflow coordination
Responsibilities
Respond to client enquiries via phone and email, provide updates on transcription job progress, prepare and review invoices, process billing transactions, maintain accurate records and documentation, assist with resolving client concerns
Seniority
Individual Contributor, entry to mid-level