Reception Front Office Receptionist
Core
Create the first impression and lasting memories for guests through genuine hospitality, check-in/check-out processes, and concierge-style requests.
Role type
Front Office Receptionist
Builds
Guest experiences and seamless front office operations
Domain
Hospitality / Hotel Front Office
Deliverable
product features
Required skills
Guest check-in and check-out, reservation management, local recommendations, computer systems proficiency, multi-tasking, PMS usage
Preferred skills
Hospitality or tourism qualification, PMS experience, RSA certification
Responsibilities
Welcome guests with warmth and professionalism, manage incoming calls and direct enquiries, coordinate reservations and room allocations, assist with arrivals and departures, provide local recommendations and hotel information, collaborate with colleagues across departments, maintain a professional and organized front office environment