Customer Service Officer
Hybrid
Core
Manage customer enquiries, complaints, and escalations while coordinating operational workflows for hot water and air conditioning installations.
Role type
Customer Service & Operations Officer
Builds
Energy upgrade services (heat pumps and AC) for residential and commercial customers
Domain
Energy efficiency / HVAC / Trades
Deliverable
client delivery
Required skills
complaints management, operational coordination, CRM usage, job scheduling, compliance documentation, conflict resolution, process improvement
Preferred skills
energy sector experience, HVAC/trades background, Microsoft Office 365 proficiency