IT Support Officer
Core
Provide Level 1/2 IT support to staff across all offices and remote teams, resolving hardware, software, and connectivity issues to ensure productivity.
Role type
IT Support Officer (Level 1/2)
Builds
Reliable IT infrastructure and user support for a payments company
Domain
IT Support / Enterprise Technology
Required skills
Desktop support, Windows/macOS troubleshooting, Microsoft 365/Entra ID management, device provisioning (Intune), ticketing systems, AV/telephony support, asset management
Preferred skills
Salesforce Administrator, automation recommendations
Technologies
Windows, macOS, Microsoft 365, Entra ID, Intune, SharePoint, Exchange Online, Teams, Wi-Fi, VPN, VoIP
Responsibilities
Provide desktop and remote Level 1/2 support; set up user accounts and manage access; diagnose and resolve hardware/software/connectivity issues; deploy and patch devices; manage IT onboarding/offboarding; log and prioritize requests in ITSM; escalate complex issues; support office AV and conferencing; maintain asset register; coordinate vendor repairs; identify security incidents; maintain knowledge base.
Seniority
Mid-level, hands-on IC
