Service Coordinator
Core
Coordinate scheduling of service technicians and manage service documentation, invoicing, and spare parts logistics for calibration instruments.
Role type
Service Coordinator (Customer Service Representative)
Builds
Continuous service work for technicians to meet customer expectations
Domain
Industrial calibration services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
service work scheduling, invoicing and ordering, third-party coordination, client liaison, purchasing and parts inspection, sales support, ERP software proficiency, MS Office proficiency
Preferred skills
admin experience in technical/mechanical/service environment, high accuracy in administration, proactive planning
Responsibilities
Coordinate service work scheduling via database and email; process service reports, customer orders, and invoicing; coordinate in-house repairs; organize third-party service requirements; liaise with clients via phone and email; oversee purchasing, inwards goods inspection, and dispatch of spare parts; assist in sales including booking appointments and raising quotes; check work completion by due date and follow up on outstanding work.
Seniority
Individual Contributor