Customer Service Representative (Spanish/English)
Core
Provide 24/7 customer support via ticketing and live chat for a global cryptocurrency exchange, handling queries, complaints, and identity verification.
Role type
Customer Service Representative (Spanish/English)
Builds
User support for a world-class cryptocurrency exchange platform
Domain
Cryptocurrency / Blockchain / Financial Services
Deliverable
client delivery
Required skills
Spanish (native), English (advanced), ticketing system proficiency, email communication, documentation, complaint handling, shift flexibility
Preferred skills
Financial industry experience, trilingualism (Spanish, English, +1), passion for crypto industry
Technologies
Ticketing systems, online chat tools
Responsibilities
Handle back office tickets and provide 7*24h online enquiry and email reply services; Handle customer enquiries, advice and suggestions via email or online tools; Support other business units with customer liaison and documentation; Handle customer complaints, special cases or ad hoc tasks.
