Customer Support Centre Advisor
Core
Welcome new customers to Resthaven's aged care communities, guide them through services, and build warm connections with families and advocates.
Role type
Customer Support Centre Advisor
Builds
Customer onboarding and service information for aged care communities
Domain
Aged care / Social services
Deliverable
client delivery
Required skills
Customer service, empathy, CRM data entry, cross-team collaboration, communication
Preferred skills
Experience in contact centres or community services
Responsibilities
Build connections with prospective customers and their families, share accurate service information, follow up with next steps, record customer details in CRM, collaborate with teams to improve support