Team Leader
Core
Lead a dedicated claims team within a state to oversee workers' compensation case management, coaching, and compliance for a self-insured account.
Role type
Senior Team Leader, Workers' Compensation Claims
Builds
End-to-end processing of workers' compensation claims for a self-insured account
Domain
Insurance / Workers' Compensation / Self-Insurance
Deliverable
client delivery
Required skills
Team leadership and coaching, Workers' compensation claims management, Self-insurance framework expertise, Legislative and regulatory compliance, Case management, Conflict resolution, Medical and paramedical terminology knowledge, Claims management IT systems proficiency
Preferred skills
Health or related field qualification, Experience in challenging dynamic environments
Responsibilities
Lead and manage a claims team ensuring high performance and development, Coach and mentor team members to improve skills and claim outcomes, Oversee end-to-end processing of workers' compensation claims, Ensure strict compliance with workers' compensation legislation and policies, Respond to stakeholder queries and foster a customer-focused culture, Facilitate team meetings and training sessions to drive continuous improvement