Customer Care Consultant - Rockhampton QLD
Core
Answering customer enquiries via phone and email, managing orders, and resolving issues to deliver an outstanding customer experience.
Role type
Customer Care Consultant
Builds
Customer support interactions and resolved service issues
Domain
Retail / Customer Service
Deliverable
client delivery
Required skills
Customer service experience, communication, relationship building, problem solving, attention to detail, order management, issue escalation
Responsibilities
Answering customer enquiries via phone and email, managing customer orders, investigating and escalating issues, following up on orders, maintaining accurate records