IT Engineer
Core
Primary point of contact for end-user IT support in a 250-person quantum R&D organization, managing incidents, hardware, and identity access for diverse technical staff.
Role type
Senior IT Support Engineer / System Administrator
Builds
Stable IT infrastructure and user productivity for quantum physicists, semiconductor operators, and engineers.
Domain
Quantum computing R&D / Semiconductor manufacturing
Required skills
Windows/macOS troubleshooting, Active Directory, Okta, Jamf, Microsoft Intune, WSUS, MDT, Jira Service Management, hardware imaging, network fundamentals (TCP/IP, DNS, DHCP, VLANs), backup/restore, inventory management
Preferred skills
PowerShell, Bash, Python, ITIL Foundation, cleanroom protocols, ESD awareness, scientific software support (EDA tools, LabVIEW)
Responsibilities
Triage and resolve hardware/software/network/account issues; manage user provisioning and deprovisioning across identity platforms; execute hardware refresh cycles and device lifecycle management; respond to first-line alerts from Fab/Production monitoring systems; coordinate with external vendors on cleanroom equipment issues; manage patch releases and endpoint security baselines.
Seniority
Mid-level, hands-on IC
