Merchant Onboarding Lead
Core
Lead the operations and compliance side of onboarding Business (KYB) accounts for a regulated crypto exchange, ensuring partner satisfaction and regulatory adherence.
Role type
Senior IC Merchant Onboarding Lead
Builds
Partner onboarding workflows and account management processes for a crypto exchange
Domain
Fintech / Cryptocurrency / Regulated Financial Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
KYB onboarding, partner account management, regulatory compliance, stakeholder management, SOP development, team leadership, client retention, metrics tracking
Preferred skills
Experience in crypto or fintech, ability to work independently, strong planning and analytical skills
Technologies
N/A
Responsibilities
Spearhead KYB account onboarding operations, develop and maintain SOPs, oversee partner support sub-teams, manage partner relationships, monitor partner activity to prevent churn, ensure regulatory compliance, establish success metrics
Seniority
Senior, hands-on IC
