Product Manager | Agentic CX
Core
Own the strategy and execution for how AI transforms Ramp's Customer Experience teams and AI agents to deliver for millions of customers, shifting from reactive to proactive engagement.
Role type
Senior IC Product Manager (AI Operations & Agentic CX)
Builds
AI-powered tools, agents, and workflows for internal CX teams and external customers
Domain
Fintech / Applied AI / Customer Experience
Deliverable
production ML models | product features
Required skills
Product management, applied AI product building, LLM concepts (prompting, fine-tuning, embeddings, retrieval, evaluation), operational empathy, data/AI evaluation, technical fluency with AI coding harnesses
Preferred skills
Managing small technical/operational teams, high-growth startup experience (fintech/SaaS), internal enablement/change management, commercializing internal AI work
Technologies
Cursor, Claude Code, Codex, Snowflake, Ramp Inspect, Ramp Glass, Ramp Research, Ramp CLI, Dojo, Sensei
Responsibilities
Build and ship AI agents and platforms for CX motions; define quality standards for human-AI hybrid approaches; enable operations teams to leverage internal AI stack; own evaluation and iteration frameworks for AI performance; tackle foundational AI infrastructure challenges; communicate AI CX journey externally
Seniority
Senior, hands-on IC