Product Operations Specialist
Core
Bridge the gap between the Cash Out (EWA) product and customer care operations by surfacing insights, driving readiness, and ensuring seamless customer experiences.
Role type
Product Operations Specialist
Builds
Customer care readiness for new product launches and experiments; operational playbooks and communication workflows.
Domain
Fintech / Earned Wage Access
Deliverable
product features
Required skills
Product operations expertise, user research execution, cross-functional project management, data analysis, AI tool automation, stakeholder presentation
Preferred skills
Financial services background, regulatory industry experience, agentic workflow design
Technologies
CRM tools, AI automation tools, research survey platforms
Responsibilities
Investigate and audit support tickets to surface customer pain points; plan and execute user research studies; lead cross-functional product launch readiness; monitor and iterate transactional communications; develop operational playbooks and SOPs; audit agent workflows and advise product teams on feasibility.
Seniority
Mid-level, hands-on IC
