Engineering Manager, AI Applications
Core
Lead a newly formed team to scale Plaid's AI applications, focusing on integrating financial data into conversational AI interfaces, building agentic commerce trust layers, and enhancing customer support agents.
Role type
Engineering Manager, AI Applications
Builds
AI-powered customer support agents, conversational financial interfaces, agentic commerce trust layers, and integration patterns for AI providers.
Domain
FinTech, Artificial Intelligence, Large Language Models (LLMs), Agentic Systems
Deliverable
production ML models | product features
Required skills
Engineering management, LLM product development, prompt engineering, fine-tuning, RAG, semantic search, agent orchestration, evaluation frameworks, user research, team building
Preferred skills
Staff-level engineering background, experience with multi-turn multi-agent systems, RLHF, long-term memory architecture
Technologies
LLMs, vector databases, embedding models, SSE, MCP Servers
Responsibilities
Lead and coach a team of 4 engineers ranging from junior to staff; define and drive long-term strategy for AI integration; develop integration patterns for AI providers; architect trust layers for agentic commerce; scale AI-powered customer support agents; extend agentic systems for product recommendation and onboarding.
Seniority
Manager, hands-on IC with team leadership
