Group Product Management Manager, Agent Enablement
Core
Lead the Agent Experience pod to design and build AI-powered tools, workflows, and internal systems that enable customer service agents to support millions of consumers efficiently.
Role type
Senior Group Product Manager (Player-Coach)
Builds
AI-driven agent tooling, internal servicing platforms, and automation workflows
Domain
Fintech / Consumer Credit / Customer Service Operations
Deliverable
production ML models | product features | infrastructure
Required skills
Product strategy, team leadership and coaching, AI/automation integration, operational complexity management, stakeholder influence, data-driven decision making, roadmap planning
Preferred skills
Experience with customer support platforms, internal tools, workflow systems, service operations, AI/automation products
Technologies
AI frameworks, automation tools, internal platform systems
Responsibilities
Define vision and strategy for Agent Experience, lead and develop a team of 2-3 PMs, drive AI-first transformation in servicing, partner with Operations and Servicing leaders, create clarity across a complex portfolio, build scalable systems, instrument and manage business impact, influence across the organization
Seniority
Senior, hands-on IC with people management responsibilities
