Head of Customer Success, US
Core
Lead customer success for an engineering-grade Augmented Reality solution used in the construction industry to ensure projects meet delivery timescales and budgets.
Role type
Head of Customer Success (Construction Technology)
Builds
Holographic AR platform integrated into smart site-safe headsets/hardhats for construction projects.
Domain
Construction industry + Augmented Reality technology
Deliverable
client delivery
Required skills
10+ years construction delivery experience on major programmes, senior client relationship management, C-Suite presentation and influence, team building and scaling, data-driven adoption strategy, stakeholder management
Preferred skills
Passion for construction industry transformation, empathy and charisma, technology-led change advocacy
Responsibilities
Own client relationships from onboarding to long-term adoption, bridge gap between field teams and stakeholders, drive platform adoption and engagement, build and scale the Customer Success team, partner with commercial teams for retention and expansion, feed client insights back to product and leadership teams
Seniority
Senior, hands-on IC with team leadership
