Service Manager
Core
Lead the full operational, commercial, and people performance of a club venue's food and beverage offering, ensuring industry best-practice standards and exceptional customer experiences.
Role type
Senior hospitality operations manager (F&B)
Builds
A contemporary, compliant, and commercially successful venue experience for members and guests
Domain
Hospitality / Food & Beverage / Club operations
Required skills
Team leadership and development, Budget and financial management, Operational planning and execution, Sales and profitability drive, Compliance and risk management, Stakeholder engagement
Preferred skills
Experience in club/pub settings, Knowledge of hospitality trends and marketing, Understanding of sustainability and wellbeing obligations
Technologies
POS systems, Inventory management tools, Social media platforms
Responsibilities
Lead and develop a unified service and management team, Manage daily restaurant operations to drive sales and efficiency, Oversee stock control, cash handling, and cost management, Implement operational plans aligned with budgets, Ensure compliance with Liquor Act and WHS requirements, Support sales and marketing initiatives to strengthen brand
Seniority
Senior, hands-on IC