Support Worker - Service Hub Adminstrator
Core
Provide day-to-day client service and administrative support for professional counselling, wellbeing, and support services including intake assessments, appointment coordination, and program administration.
Role type
Service Hub Administrator
Builds
Accessible and responsive support services for individuals, families, and communities
Domain
Community services / Mental health and wellbeing
Required skills
Client intake and assessment, appointment scheduling, record keeping, invoicing and billing, database management, written communication, confidentiality, time management, Microsoft Office proficiency
Preferred skills
Community services experience, multidisciplinary team support, funded service delivery knowledge, training event coordination
Responsibilities
Respond to client enquiries via telephone, email, and face-to-face; coordinate service administration and scheduling; maintain accurate client and program records; support training and event logistics; collaborate on service reporting and continuous improvement
Seniority
Mid-level, hands-on IC