Learning & Development Manager
Core
Design, deliver, and execute training, performance development, and leadership development initiatives to drive a learning culture and ensure associates embody The Ritz-Carlton Gold Standards.
Role type
Learning & Development Manager
Builds
Training programs, leadership development resources, service excellence programs, and compliance training for resort associates and leaders.
Domain
Luxury hospitality / Hotel operations
Required skills
Training facilitation, leadership development, compliance training management, stakeholder partnership, adult learning principles, program evaluation, onboarding coordination
Preferred skills
Luxury hotel experience, Marriott learning platforms expertise, TC2 certification, multi-lingual capability, operational leadership experience
Technologies
Marriott learning platforms and systems
Responsibilities
Lead onboarding and brand immersion programs, facilitate training for associates and leaders, manage training completion and reporting, support succession planning and leadership workshops, champion service excellence culture, partner with department heads on talent development
Seniority
Mid-level, hands-on IC