Global Learning Content & Delivery Specialist
Core
Design and deliver global learning content and training experiences for Navan's Global Service and Operations teams to support customer experience and operational efficiency.
Role type
Learning and Development Specialist (L&D)
Builds
New hire curricula, learning pathways, and training programs for existing colleagues
Domain
Corporate Learning & Development / Travel Management
Required skills
Learning design and delivery, Learning needs analysis, Stakeholder partnership, Training facilitation, Program measurement and ROI analysis, Travel industry knowledge
Preferred skills
Customer service experience, TMC or business travel role experience, Sabre and Amadeus proficiency, Experience presenting to classes of 12+
Technologies
Learning Management System (LMS), Sabre, Amadeus
Responsibilities
Partner with stakeholders to build new hire curricula and learning pathways, Develop and maintain learning content and update the LMS, Conduct learning needs analyses to identify gaps, Deliver effective training across remote, hybrid, and in-person settings, Build feedback loops to improve learning content, Continuously update knowledge on travel industry standards and customer experience practices
Seniority
Mid-level Specialist