Customer Service Representative and Dispatcher
Core
Handle service requests, customer complaints, and scheduling for heating and air conditioning maintenance and repair.
Role type
Customer Service Representative and Dispatcher
Builds
Service appointments and daily work assignments for HVAC technicians
Domain
HVAC (Heating, Ventilation, and Air Conditioning)
Deliverable
client delivery
Required skills
Scheduling, data entry, Microsoft Office, typing, sales functions
Responsibilities
Receive incoming calls, schedule appointments, assign daily work/calls to team members, complete work orders, respond to customer complaints, perform marketing and sales functions
Seniority
Individual Contributor
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