Head Concierge
Core
Lead the Concierge team to deliver exceptional guest experiences and operational support in Sydney CBD hotels.
Role type
Senior IC Head Concierge (Leadership)
Builds
Unforgettable service experiences for hotel guests
Domain
Hospitality / Luxury Hotel Operations
Deliverable
client delivery
Required skills
Guest relationship management, team leadership, multi-tasking under pressure, problem-solving, transport and travel arrangement coordination, luggage and valet service management
Preferred skills
Flexible availability for rotating rosters (evenings, weekends, holidays)
Responsibilities
Foster genuine connections with guests, facilitate onboarding for new team members, lead the Concierge team collaboratively, assist guests with transport, travel, luggage, storage, parking, and valet services
Seniority
Senior, hands-on IC with leadership responsibilities