Customer Service Team Leader
Core
Lead the daily operations of a customer service team for a local council, ensuring smooth service delivery and resolving complex community enquiries across multiple channels.
Role type
Senior IC customer service team leader
Builds
Customer service operations and community experience
Domain
Public sector / Local government
Deliverable
dashboards & analysis
Required skills
Team supervision, roster management, complex enquiry resolution, complaint management, stakeholder collaboration, policy adherence
Preferred skills
Local government experience
Responsibilities
Supervising Customer Service Officers, overseeing daily service delivery and staffing, resolving complex customer enquiries and complaints, coordinating team rosters, collaborating with internal stakeholders to improve communication
Seniority
Senior, hands-on IC