Client Care Centre Manager
Core
Lead a team of Client Care Advisors to drive sales, service, and productivity targets across phone, messaging, live chat, and email channels for Tiffany & Co.'s luxury clients.
Role type
Senior IC client care center manager (omnichannel)
Builds
Omnichannel client journey and service operations
Domain
Luxury retail + customer service
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
People leadership, sales target management, service level management, omnichannel platform experience, cross-functional partnership, operational compliance
Preferred skills
Ecommerce experience, talent development, business insights analysis
Technologies
Digital, ecommerce, omnichannel platforms
Responsibilities
Lead team to achieve sales and service targets, drive daily performance using KPIs, coach and develop team members, ensure exceptional service across contact channels, partner with Ecommerce and Retail teams, oversee operational compliance and reporting
Seniority
Senior, hands-on IC