Real Estate Administrator
Core
Support day-to-day operations for a high-volume real estate contact center and lead management environment by processing leads, managing customer communications, and maintaining CRM records.
Role type
Real Estate Administrator
Builds
Smooth customer journeys and effective support for real estate professionals
Domain
Real Estate Operations
Deliverable
Dashboards & analysis
Required skills
Lead processing, customer communication management, CRM data entry, research, proactive follow-up, data quality monitoring, multi-platform navigation, operational support
Preferred skills
Business experience, customer service experience (retail/financial/contact center/real estate), computer proficiency, attention to detail, written/verbal communication, organizational skills, time management, adaptability
Responsibilities
Process incoming lead submissions via phone, email, text, and chat; manage customer communications in program-specific email inboxes; research customer and broker information; conduct proactive follow-ups with program members and brokers; create and update customer records in CRM systems; monitor data quality and productivity; navigate multiple software systems; support contact center representatives and management with operational tasks
Seniority
Individual Contributor
