Technical Account Manager - Europe
Core
Act as the primary technical and commercial advisor for a portfolio of key clients in the US, driving product adoption, resolving technical issues, and identifying growth opportunities.
Role type
Senior Technical Account Manager
Builds
AI-driven TV metadata solutions (EPG, content enrichment) for broadcasters, streaming platforms, and telecom operators
Domain
Media technology / Data solutions
Deliverable
client delivery
Required skills
Client relationship management, technical troubleshooting, account growth strategy, cross-functional coordination, documentation, product knowledge
Preferred skills
Autonomy across time zones, proactive risk management, upselling/cross-selling
Technologies
AI-driven metadata solutions, EPG systems
Responsibilities
Own client relationships as the main contact, guide clients on optimizing data solutions, identify upsell/cross-sell opportunities, monitor account health and usage metrics, coordinate with Product/Engineering to resolve issues, document interactions and account plans
Seniority
Senior, hands-on IC