NAB Customer Service Advisor
Hybrid · Australia
Core
Inbound call centre role handling credit and debit card enquiries, internet banking, and NAB app support.
Role type
Customer Service Advisor (Cards & Digital)
Builds
Supports personal banking cards and digital channels for NAB customers.
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer service experience, communication, attention to detail, multitasking, banking systems navigation
Preferred skills
Tertiary degree in Business, Commerce, Finance, or Accounting
Responsibilities
Handle 40–60 inbound calls daily regarding card issues, balance transfers, and points accumulation; assist with digital banking and app enquiries; educate customers on banking products; navigate multiple banking systems; collaborate on policy updates.
Seniority
Entry-level / Junior