Conseillère/Conseiller en ligne (F/H)
Core
Handle 80-100 daily customer calls to resolve issues, answer questions, and guide clients on online banking solutions.
Role type
Online customer service representative (banking)
Builds
Online banking platform customer support
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer relationship management, proactive problem solving, ability to explain banking solutions, adaptability
Preferred skills
Commercial mindset, team spirit, desire to learn banking
Responsibilities
Answer customer calls with expertise and reactivity, act as a relay between clients and dedicated advisors, propose adapted solutions, maintain a human and personalized remote relationship, raise awareness about online banking usage, participate in customer retention and satisfaction