Senior Customer Success Manager
Core
Manage enterprise customer adoption and outcomes for an AI-driven enterprise procurement platform, acting as a trusted advisor to transform B2B purchasing processes.
Role type
Senior Customer Success Manager (Technical Account Manager)
Builds
Enterprise procurement workflows and AI agent orchestration for B2B purchasing
Domain
Enterprise SaaS / AI / Procurement Technology
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Enterprise customer success, technical account management, strategic consulting, procurement domain expertise, ERP/HRIS/CLM/GRC tool familiarity, stakeholder management across Procurement/Finance/Legal/IT, data-driven account health management, product enablement training, GRR management, process optimization
Preferred skills
Payments software experience, SaaS workflow management (low-code/no-code), top-tier consulting background, MBA
Technologies
Netsuite, Coupa, Workday, JIRA, ServiceNow
Responsibilities
Define and deliver customer business outcomes, act as a trusted procurement advisor and thought partner, identify and build relationships with key stakeholders (Procurement, Finance, Legal, IT/Security, Privacy), manage customer health and hedge account risks using adoption metrics, partner with product/engineering to translate needs into solutions, train customers to become product specialists, partner with renewals to achieve target GRR, improve Customer Success assets and processes
Seniority
Senior, hands-on IC
