Analista Suporte Jr N1
Core
Level 1 IT Support role focused on receiving, documenting, categorizing, and resolving user requests via ticketing systems and remote assistance.
Role type
Junior IT Support Analyst (Level 1)
Builds
IT service desk operations for end-users
Domain
IT Infrastructure & Helpdesk
Deliverable
client delivery
Required skills
ITSM and ticket-management tools, computer hardware and software troubleshooting, operating systems knowledge, incident prioritization and escalation, remote assistance, accurate documentation
Preferred skills
None stated
Technologies
ITSM tools, ticketing systems
Responsibilities
Receive and register user requests, categorize and prioritize tickets, provide support by phone and remote access, perform initial troubleshooting for access and software issues, escalate critical incidents, route hardware or on-site requests to appropriate teams, maintain accurate records in the ticketing system
Seniority
Junior, hands-on IC (via careerplan.io/jobs/a0c06122-2823-471e-96e6-7410ecab1354-analista-suporte-jr-n1-at-jobgether)