Analyst, Collection Specialist (Back End), Consumer Credit Risk, Risk Management Group
Core
Contact 90 to 150 days past due and cancelled account holders to maximize recovery and prevent charge-offs at 180 days.
Role type
Collection Specialist (Back End)
Builds
Collection actions and repayment plans for delinquent consumer credit accounts
Domain
Consumer Credit Risk
Deliverable
client delivery
Required skills
Negotiation, customer profiling, payment schedule negotiation, communication via telephone/sms/email/letters, data administration, compliance due diligence
Preferred skills
Experience in customer service, telemarketing, call centre, knowledge of legal process
Technologies
Microsoft Office
Responsibilities
Contact past due account holders for payment, review accounts for legal action or set-off, negotiate payment schedules, follow up via various communication mechanisms, escalate irregular cases, update delinquent account history and customer data, exercise due diligence in compliance