Associate, Operational Risk Management, Cards and Unsecured Loans, Consumer Banking Group
Core
Conduct sales surveillance, regulatory compliance monitoring, and complaint investigations for consumer banking cards and unsecured loans.
Role type
Associate, Operational Risk Management
Builds
Compliance reports, regulatory audit responses, and financial intelligence on suspicious transactions
Domain
Consumer Banking, Financial Services, Regulatory Compliance
Deliverable
dashboards & analysis
Required skills
Sales surveillance, regulatory compliance, complaint investigation, financial intelligence gathering, report preparation, policy training
Responsibilities
Conduct sales surveillance (callback/call monitoring/mystery shopper), prepare monthly compliance reports, handle inspection matters for regulatory audits, assist with suspicious transaction investigations, conduct regulations/policies training, manage complaint cases