Assistant Officer, Specialist, Claims and Investigations Operations, Consumer Banking Ops, Technology and Operations
Core
Perform daily dispute processes for inward and outward transactions across DC, CC, Payments, and Merchant checkout; analyze dispute data to identify root causes and implement preventive measures.
Role type
Specialist in Claims and Investigations Operations
Builds
Efficient dispute resolution processes and improved customer experience
Domain
Consumer Banking Operations
Deliverable
dashboards & analysis
Required skills
Dispute process management, Data analysis, Root cause analysis, Cross-functional collaboration, Compliance adherence, Operational efficiency improvement
Preferred skills
Scheme settlement knowledge, Problem-solving, Multitasking
Responsibilities
Review and control dispute-related processes, Analyze dispute data and trends, Provide training on dispute handling procedures, Ensure compliance with scheme settlement processes
Seniority
Mid-level Specialist