Senior Officer, Branch Operations & Service Head, Consumer Banking Group
Core
Manage and control all operational functions of a branch to ensure zero errors, coordinate with centralized teams, and maintain high-quality service.
Role type
Senior Branch Operations Manager
Builds
Branch operational efficiency and customer service delivery
Domain
Consumer Banking / Retail Banking
Required skills
Branch operations management, Regulatory compliance, Process improvement, Productivity enhancement, Team leadership, Stakeholder coordination
Preferred skills
MBA, Banking/Finance/Law qualifications, Computer systems proficiency
Responsibilities
Manage branch operations with zero errors, Coordinate with centralized operations teams, Submit regulatory reports, Lead process improvement exercises, Identify cost reduction initiatives, Conduct team meetings and circulate minutes
Seniority
Senior, supervisory/managerial