AVP/VP, Problem Management Specialist, SRE & Governance, Group Technology
Core
Lead rapid recovery of high-priority incidents, drive problem management lifecycle with root-cause analysis, and oversee event management to ensure banking service stability.
Role type
Senior IC problem management specialist (SRE & Governance)
Builds
Service stability and reliability for banking delivery channels
Domain
Banking / IT Service Management
Required skills
Incident management, Problem management, Event management, Root-cause analysis (RCA), ITIL framework knowledge, ITSM platforms (ServiceNow), Enterprise monitoring tools (Splunk, AppDynamics, Geneos), KPI/SLA reporting, Automation, Process improvement
Preferred skills
ITIL certifications, Advanced analytical skills, Stakeholder management
Technologies
ServiceNow, Splunk, AppDynamics, Geneos
Responsibilities
Lead rapid recovery of high-priority incidents, Drive problem management lifecycle and root-cause analysis, Oversee event management processes and monitoring systems, Collaborate with cross-functional teams to maintain service stability, Define and report on KPIs and SLAs, Facilitate post-incident reviews and prepare technical reports, Identify opportunities for automation and process improvement
Seniority
Senior, hands-on IC