AVP/VP, Problem Management Specialist, SRE & Governance, Group Technology
Core
Lead rapid recovery of high-priority incidents, drive problem management lifecycle with root-cause analysis, and oversee event management to ensure banking service stability.
Role type
Senior IC problem management specialist (SRE & Governance)
Builds
Banking operational processes and service delivery channels
Domain
Banking / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Incident management, Problem management, Event management, Root-cause analysis (RCA), ITIL framework knowledge, ITSM platform administration, Enterprise monitoring tool usage, KPI/SLA definition, Post-incident review facilitation
Preferred skills
ITIL certifications, Automation implementation, Process improvement
Technologies
ServiceNow, Splunk, AppDynamics, Geneos
Responsibilities
Lead rapid recovery of high-priority incidents, Drive Problem Management lifecycle with root-cause analysis, Oversee Event Management processes, Collaborate with cross-functional technology teams, Define and report on KPIs and SLAs, Facilitate post-incident reviews, Identify automation opportunities
Seniority
Senior, hands-on IC
