Analyst, Treasures Service Manager, Consumer Banking Group
Core
Oversee and manage the day-to-day operations of the customer service team to ensure efficient service delivery and enhance customer satisfaction.
Role type
Customer Service Team Manager
Builds
Customer service operations and team performance
Domain
Consumer Banking
Deliverable
dashboards & analysis
Required skills
Team leadership, Customer experience management, Data analysis, CRM proficiency, KPI monitoring, Cross-functional collaboration
Responsibilities
Oversee daily customer service team operations, Develop strategies to enhance customer satisfaction, Analyze customer feedback and data, Provide coaching and training to the team, Collaborate with cross-functional teams to resolve complex issues, Monitor and report on key performance indicators
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