Associate, Specialist, Account Services, Consumer Banking Operations, T&O
Core
Manage bank account opening processes, operational tasks, and process improvements for consumer banking operations.
Role type
Senior operations specialist (account services & process optimization)
Builds
Bank accounts, operational processes, and data-driven insights
Domain
Consumer Banking
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Regulatory compliance (FATCA/CRS), account service processes, risk identification, process re-engineering, data analytics, data visualization, UAT/LV, SOP management, team coaching
Preferred skills
Digitization and automation initiatives, stakeholder collaboration, analytical problem solving
Technologies
Data visualization tools, analytics platforms
Responsibilities
Perform bank account service processes including DDA setting and statement management; identify operational risks and implement mitigation measures; lead team initiatives for transformative changes and continuous process improvement; collaborate with stakeholders to propose analytic requirements and re-engineer processes for STP strategy; provide data-driven insights through visualization to identify root causes; support team manager on projects and coach team on performance objectives