Process Improvement Consultant Senior- Retail Bank Operations
Core
Design and execute end-to-end process improvement solutions using intelligent automation, RPA, and AI to optimize efficiency and mitigate risks in retail bank operations.
Role type
Senior Process Improvement Consultant (Operations)
Builds
Optimized operational workflows and automated processes for cash management, collections, and loan mitigation.
Domain
Banking / Operational Excellence
Deliverable
production ML models | product features
Required skills
Process modeling, Data analysis, Business diagnostics, Risk assessment, Change management, Project management, Stakeholder influence, Solution design, Cost-benefit analysis, Cross-functional collaboration
Preferred skills
Corporate governance, Process efficiencies, Organizational change management
Technologies
Robotic process automation (RPA), Generative AI, Machine learning, Workflow systems
Responsibilities
Consult with business partners to evaluate complex operations and develop technical solutions; Conduct business diagnostics to quantify value creation opportunities; Lead redesign of cross-functional projects to improve quality and minimize cost; Present optimization efforts and risk assessments to governance committees; Mentor teams to build capabilities for continuous improvement.
Seniority
Senior, hands-on IC
