Branch Process Manager
Core
Designing and managing branch operational processes to balance risk control with customer experience, while supporting product distribution and business growth.
Role type
Branch Process Manager
Builds
Standardized branch workflows, operational guidelines, and process improvements for physical banking channels.
Domain
Banking / Financial Services / Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
process design, stakeholder management, regulatory compliance, operational efficiency analysis, project coordination, strategic problem solving, root cause analysis, system delivery alignment, client journey mapping, continuous improvement methodologies
Preferred skills
PPT presentation skills, Excel proficiency, strategic planning, change management
Responsibilities
Establish and manage branch processes for operational excellence; coordinate branch participation in bank-wide projects; review and simplify branch guidelines; support business stakeholders in product distribution and campaign launches; identify and drive process improvements to reduce cost-to-serve and enhance customer experience; ensure compliance with bank policies and regulations.
Seniority
Mid-Senior, hands-on IC