Customer Service Agent with Polish
Core
Manage customer service, sales orders, purchase orders, shipping, and claims for Johnson Controls' thermal management and building systems products.
Role type
Customer Service Agent (Sales & Operations)
Builds
Sales orders, purchase requisitions, shipping instructions, and warranty claims for industrial customers and factories.
Domain
Industrial manufacturing / Thermal management / Building systems
Required skills
Order management, invoicing, debt collection, supplier coordination, shipping logistics, warranty claims handling, MS Office
Preferred skills
Customer relationship management, conflict resolution, negotiation, internal cross-functional collaboration
Technologies
MS Office, internal ERP/CRM systems (implied by SO/PR handling)
Responsibilities
Handle customer purchase orders and create sales orders; Register and maintain customer data; Coordinate shipping instructions with Logistics; Handle warranty claims; Manage debt collection and monitor overdue balances; Place purchase requisitions and cooperate with factories.
Seniority
Entry-level to Mid-level, individual contributor